Aufocus Diesel Heaters Installation and Warranty Service

Please contact Aufocus Diesel Heaters for any warranty or installation services:

1. Address: 11/21-23, Capella Cres, Moorabbin,3189, VIC, Australia
2. You can call us on (03) 8597 0396.
3. Email: sales@aufocus.com.au
4. Business hours: Monday to Friday, 9:00 am- 5:00 pm

Aufocus Installation

Upon purchasing an Aufocus Diesel Heater, you have the option of installing it yourself, or reaching out to us and scheduling an install through us. Aufocus offers both supply and install of our diesel heaters, ensuring the heater is installed to our standards and guidelines. For more information please call us on (03) 8597 0396 or reach out via email at sales@aufocus.com.au

Aufocus Warranty Guidelines

At Aufocus, all of our products come standard with 2 Years of Warranty. If at somepoint during that 2 Years you may encounter an issue with the heater or any other product, than please call us on (03) 8597 0396 in order to discuss and resolve your issue. Please note, the 2 year warranty is related to the product provided, not the installation of the product. Unless the product has been installed by Aufocus.

Below are the following points which are covered under warranty:

• A Heater / Product or Part Fault caused by the Manufacturer.
• Any natural wear and tear caused within the 2 year period.

Below are the following points which void warranty purposes:

• Improper installation under AuFocus’ Discretion. This may occur if the product has been installed not in accordance to the installation guide.
• Modifying any AuFocus components, or using any components that aren’t authorised by aufocus. In this circumstance, we do not allow any parts bought from different manufacturers to be used or integrated with the Aufocus Product. Modifying the products, ie; Cutting the wiring loom, or modifying any accessories, also voids the warranty.
• Exceeding the maximum exhaust length of 1.2m. Exceeding 1.2m can reduce the lifespan of the heater, which voids warranty.

Note: Aufocus diesel heaters are not waterproof. Improper installation positioning of the main unit, for example outside, will void the warranty.

If the product you purchased cannot be used normally during the warranty period or needs repair, please contact Aufocus Diesel Heaters. In order for us to quickly assist you in the case of a warranty claim, please have your tax invoice or order number ready when you call. If you don’t have one, please call (03) 8597 0396 or email to sales@aufocus.com.au to contact Aufocus Diesel heater, and we will send you a copy by email. Usually, if we cannot solve the problem by phone, you may need to bring your product to our Moorabbin Workshop.